Replacement Certificate Services

Please refer to the accompanying guidance notes: (link to Guidance Notes)

Online Request Form

Please provide as much information as possible on the below request form to help us process your request. Uploading copies of any existing documentation is helpful (e.g. existing certificates or qualification results notifications). Please list these in Section 6, Additional Information.

NCC Education will provide a response within 48 hours of receipt (08:30 to 17:00 GMT Monday – Friday) subject to a valid email address being provided.

How long will it take for me to receive my documents and how can I pay?

NCC Education allows two forms of payment; Online Payment or Bank Transfer. All payments can take between 10 and 12 working days to reach us and it is important that you take this timeframe into account when requesting any documentation. Please refer to Section 7, Payment Information for further details.

If you require assistance in completing the online application form or you have any questions, please email:

* = Required

Section 1 - Service Required


  • Replacement Certificate (Full Diploma and Academic Transcript) - £50 per qualification
  • Amend details on a certificate (Full Diploma and Academic Transcript) - £50 per qualification
  • Confirm qualification (Transcript letter) - £25 per qualification
  • Unit Certificate for a single unit - £20 per unit
Please select the service you require:*  

Section 2 - Candidate Details

Candidate Details

Your contact information

  • Full Name*  
  • Full name at the time of assessment (if different to the above)  
Delivery Address*  
  • Date of Birth*  
  • Email Address*   
  • NCC Education ID Number  
  • Telephone Number  
  • Passport/ID Number  

Centre Details

The name of the NCC Education centre where the candidate completed their studies.

Centre Name*  

Section 3 - Qualification Details

Qualification Details

Digi Explorers Digi Navigators Digi Trailblazers NCC Education Level 2 Award in Computing (VRQ) English Language Framework International Certificate in Business NCC Education Level 3 Diploma in Business (QCF) International Certificate in Computer Studies NCC Education Level 3 Diploma in Computing (QCF) International Foundation Year NCC Education Level 3 International Foundation Diploma for Higher Education Studies International Diploma in Computer Studies International Diploma in Business NCC Education Level 4 Diploma in Business (QCF) NCC Education Level 4 Diploma in Business Information Technology (QCF) NCC Education Level 4 Diploma in Computing (QCF) International Advanced Diploma in Computer Studies International Advanced Diploma in Business NCC Education Level 5 Diploma in Business (QCF) NCC Education Level 5 Diploma in Business Information Technology (QCF) NCC Education Level 5 Diploma in Computing (QCF) University of Worcester BA (Hons) Business Administration NCC Education Level 7 Diploma in Business Management (QCF) Postgraduate Diploma in Business Management NCC Education Level 7 Diploma in Strategic Business Information Technology (QCF) Postgraduate Diploma in Strategic Business IT Master's Preparation in Business Master's Preparation in IT Pre-Master's in IT Pre-Master's in Business
Date certificate awarded (approximate)*

Section 4 - Delivery Options

  • Standard Post - Free of charge (NCC Education cannot accept liability for items lost when sent via standard post)
  • Secure courier - £25 per consignment
Postage Options*  

Section 5 - Proof of Identity

Upload identification documents (*required to support amended certificate request only).
Please refer to section 5 of 'Application for Certification Guidance Notes' for full list of acceptable identification:

Section 6 - Additional Information

Additional Information:

All fees are stated exclusive of VAT and bank charges, which will be charged and payable where applicable.

Section 7 - Payment Information

Once we have received your application a member of the team will email you with the following information:

  • a unique application reference number
  • confirmation of the appropriate fees to be paid in order for NCC Education to process the application
  • instructions on how to arrange payment

NCC Education cannot produce any documentation until funds have cleared in our account. Payments can take between 10 to 12 working days to clear and therefore it is important that you allow for this timeframe when requesting any documentation.

Once the payment has cleared please allow 3 to 5 working days for the certificate to be produced. Depending on which delivery service you opt for appropriate transit times must also to be taken into account. Additional time must be allowed for the delivery of your documentation if you choose a slower delivery method, such as standard postal services.

Please note that all service charges are non-refundable and all bank charges must be covered by the applicant.

Section 8 - Declaration