NCC Education is committed to providing the best possible service and we welcome all your feedback, whether it is a complaint, comment or compliment. Your feedback gives us valuable opportunities which help us to continually improve our services to you. If you have a complaint about the quality of services you have received from us, please let us know so that we can do everything possible to put it right.
What is a complaint?
A complaint is an expression of dissatisfaction by a student or NCC Education Centre regarding the quality of service provided by NCC Education.
View our Complaints Policy here.
How do I make a complaint?
Our aim is to solve your problem as quickly and efficiently as possible. If you wish to make a complaint, please put your concerns in writing and email the Customer Services Team at firstname.lastname@example.org
Complaints can also be sent through the post to:
Customer Services Department
The Towers Business Park
Once received, your complaint will be passed to the team that’s best placed to investigate and resolve it. We aim to respond to all complaints within seven working days. Please note complaints sent through the post may take several days to reach us and may result in a longer response time.
Sometimes, to investigate your concerns fully and provide a detailed response, we will need longer than seven days. If this is the case, we will contact you after seven working days to update you on our progress.
If you do not wish to make a complaint but would like to give us your feedback on any of our services, you can send your comments or suggestions to us by emailing email@example.com. Your comments will be passed directly to the appropriate team for their review and consideration. Where a response is required, the team will be in touch with you directly.